Back to top

Encompass® Insurance Insights & Articles

Benefits of Cross Training Your Team

Did you know that there's a way to help improve employee morale, increase agility and boost collaboration? It may sound too good to be true, but the solution can be simple: cross-train your employees.

Cross-training can help empower employees to work more effectively across departments, so they can be proactive and collaborative. This, in turn, can help boost morale and productivity, leading to greater employee retention.

Man on a laptop with a presentation displaying Staff Training.

What Does Cross-Training Employees Mean?

At its core, cross-training simply means providing employees with skills and knowledge outside their official job description. But in practice, cross-training builds employee skill sets so they better understand what's needed to operate the business.

Effective cross-training means pinpointing the skills and tasks specific to each department or position, then training employees from other areas of the company in those areas. That way, employees can step in when necessary.

Improving Morale and Retention

When an employee sees their position as a dead end – with little to no room to move onward and upward – their motivation and morale drop. That can be a recipe for employee turnover.

But when employees receive training in other positions and departments, they know there's room for growth. They'll be motivated to stay on and seek out training opportunities. Plus, by providing training, you're demonstrating that you care about your employee's career growth.

Succession Planning

Not only does having backup help other employees in a pinch, but it also helps your company prepare for the future. Instead of outsourcing when support is needed, cross-training allows your business to draw from within.

When employees share specialized knowledge, your business isn't left hanging when one employee moves on or takes time off. This makes your company more sustainable through times of transition.

Cross-Training Leads to Efficiency and Agility

Another benefit of cross-training? Greater efficiency. When a company engages in cross-training, departments are tasked with identifying key skills and knowledge. The process of identifying, honing and teaching these skills will, in itself, solidify what's truly important to a position, thus improving efficiency.

Cross-training also boosts agility. By providing on-the-job training, you'll discover employees' skills and talents. This expands your company's toolbox, so you're more able to respond and adapt.

A group of Encompass agents

Customer Centric. Agent Focused.

Our simple, tailored approach to coverage offers powerful benefits to you and your clients.

Become an Agent

The general information contained in The Encompass Blog is provided as a courtesy, and is for informational and entertainment purposes only. The contents of this website are subject to periodic change without notice. Information provided on The Encompass Blog is not intended to replace official sources. Although attempts will be made to ensure that the information is accurate and timely, the information is presented "as is" and without warranties. Information contained on The Encompass Blog should not be mistaken for professional advice. Information contained herein should not be considered error-free and should not be used as the exclusive basis for decision-making. Use of website information is strictly voluntary and at the user's sole risk. We encourage you to obtain personal advice from qualified professionals when making decision regarding your specific situation.

Other resources linked from these pages are maintained by independent providers. The Encompass Blog does not monitor all linked resources and cannot guarantee their accuracy. Statements, views and opinions included in an independent provider's material are strictly those of the author(s). These views may not necessarily represent the opinions or policies of The Encompass Blog, the Encompass family of companies or its agents, officers or employees.

ECC Monitor: OK