If a catastrophe strikes, we're in your corner. Our National Catastrophe Claims Team specializes in handling disaster claims and will work hard to handle your claim fairly and efficiently so that you can recover as quickly as possible. For more detailed information about the claims process, refer to our catastrophe claims guide.
Understanding the catastrophe claims process can help you know what to anticipate on the road to recovery.
Step 1: Make a claim.
Report your loss by contacting the catastrophe claims service at 1-800-588-7400.
Step 2: Talk with a catastrophe team member.
A Catastrophe Claim Center team member will typically follow up within 24 hours; however, it may take longer depending on the circumstances.
Step 3: Evaluate the damages for an estimate.
Your claims team member will schedule an inspection of the damage and prepare an estimate for covered damages based on necessary repairs and/or replacement.
Step 4: Review your estimate.
Your adjuster will contact you to discuss the damage estimate and settlement based on your policy provisions, terms and coverage.
Step 5: Complete your claims.
We will complete your claim by sending you appropriate documents and applicable payments and by answering any questions that you may have.
The Encompass National Catastrophe Team is equipped to respond quickly to severe weather events that result in widespread damages. They can handle your claim from start to finish, ensuring continuity and high-quality service. Contact the National Catastrophe Claim Center at:
P.O. Box 632119
Irving, TX 75063
Please be sure to include your policy number on each page of your correspondence.
Primary Toll-Free Number: 1-800-588-7400
Available 24 hours a day.
Additional Toll-Free Number: 1-800-340-3016
Available Monday-Friday, 7:30 a.m.-6:00 p.m. CST. During periods of significant claim volume, we will have extended hours.
Fax Number: 1-888-262-0912
It's impossible to prepare for every emergency situation, but taking even a few "just in case" precautions now could make a big difference in the event of a catastrophe.
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Learn more (PDF)
Visit our catastrophe claims FAQ for more information on some of our customers' most commonly asked questions.
View catastrophe claims FAQ
The Encompass National Catastrophe Team can help walk you through the recovery process, and you can always reach out to your Encompass Independent Agent for more assistance or for further explanations of your policy coverage.