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Insurance Claims

The Encompass National Catastrophe Team is here for you.

If a catastrophe strikes, we're in your corner. Our National Catastrophe Claims Team specializes in handling disaster claims and will work hard to handle your claim fairly and efficiently so that you can recover as quickly as possible. See below for more detailed information about the claims process.

The catastrophe claims process.

Understanding the catastrophe claims process can help you know what to anticipate on the road to recovery.

  • Step 1: Make a claim.

    Report your loss by contacting the catastrophe claims service at 1-800-588-7400.

  • Step 2: Talk with a catastrophe team member.

    A Catastrophe Claim Center team member will typically follow up within 24 hours; however, it may take longer depending on the circumstances.

  • Step 3: Evaluate the damages for an estimate.

    Your claims team member will schedule an inspection of the damage and prepare an estimate for covered damages based on necessary repairs and/or replacement.

  • Step 4: Review your estimate.

    Your adjuster will contact you to discuss the damage estimate and settlement based on your policy provisions, terms and coverage.

  • Step 5: Complete your claims.

    We will complete your claim by sending you appropriate documents and applicable payments and by answering any questions that you may have.

Quick response to claims after widespread damage.

The Encompass National Catastrophe Team is equipped to respond quickly to severe weather events that result in widespread damages. They can handle your claim from start to finish, ensuring continuity and high-quality service. Contact the National Catastrophe Claim Center at:

Encompass Insurance National Catastrophe Claim Center

P.O. Box 1623
Winston-Salem, NC 27102

Please be sure to include your policy number on each page of your correspondence.

To file a claim please call Toll-Free Number: 1-800-588-7400. (Available 24 hours a day.)

For updates on your existing claim, please call Toll-Free Number: 1-800-340-3016. Remember to have your claim number available.

Available Monday-Friday, 7:30 a.m.-6:00 p.m. CST. During periods of significant claim volume, we will have extended hours.

Fax Number: 1-888-262-0912

Smart steps to take now just in case.

It's impossible to prepare for every emergency situation, but taking even a few "just in case" precautions now could make a big difference in the event of a catastrophe.

In case of a flood.

Floods can often bring damage that isn't immediately obvious. Learn what important steps you could take to help protect your family and your property.1

Learn more about flood protection

In case of a tornado.

Tornadoes can appear with practically no warning, so it's critical to know what tornado safety precautions to take if and when they strike.

Learn more about tornado safety

In case of a hurricane.

The only way to protect yourself from a hurricane is to be ready for one. Learn what vital steps you can take to help stay out of harm's way.

Hurricane preparedness (PDF)

In case of a wildfire.

Wildfires can happen anywhere. Learn what steps to take today to help get you and your family prepared.

Learn more about wildfire protection

In case of hail damage.

A severe storm could bring hail damage to your home and vehicle so its important to understand what to do with the storm's aftermath.

Learn more about hail damage

Have more questions about your catastrophe claim? We can help.

Visit our catastrophe claims FAQ for more information on some of our customers' most commonly asked questions.

View catastrophe claims FAQ

Discuss your coverage with your agent.

The Encompass National Catastrophe Team can help walk you through the recovery process, and you can always reach out to your Encompass Independent Agent for more assistance or for further explanations of your policy coverage.

1 Encompass policies do not cover flood. You need to secure a flood policy from the NFIP. Please talk to your agent for more information.
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