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Encompass® Insurance Claims

Quality service when
you need it most.

Need Help?
Call 1-800-588-7400

  2. Claims


Excellent claims service is our standard.

At Encompass, your claim is our priority. That's why we've designed a responsive, customer-centric service to find just the right way to help you.

Need Help? Call our Timesaver Claim Service® representatives at 1-800-588-7400.

How to file a claim

Step 1

Call 1-800-588-7400 to report a loss and we will assign a claim number to track your claim.

A person using their cell phone.
A man working on his laptop in a coffee shop.

Step 2

A claims team member will follow up to answer your questions and determine the best way to handle your loss.

Step 3

An adjuster will evaluate the damages and prepare an estimate

A man standing in flooded waters.
A person signing documents.

Step 4

A claims team member will discuss the damage estimate and settlement with you, based on your policy provisions, terms and coverage.

Step 5

Encompass will provide you the appropriate documents, payment, and address any questions you may have.

A couple standing outside of their condo.

For any Claims-related mail, please send to:

P.O. Box 1623
Winston-Salem, NC 27102

Our claims team is here to help.

No matter your claim type, you can trust that our dedicated claims team will work hard to help you.

Home Claims

You have the freedom to choose which company repairs your home. However, if you prefer, your Encompass home claims adjuster can often refer you to a vendor.

See how to file a home claim

Auto Claims

Our focus is getting you back on the road quickly with a seamless Encompass auto claims experience. You always have the right to pick the repair shop of your choice—or if you would prefer we're happy to recommend qualified facilities nationwide.

See how to file an auto claim

Catastrophe Claims

Life after a catastrophe can be an emotional time. Our National Catastrophe Team members are committed to providing timely claims service to help you get your life back to normal as quickly as possible.

See how to file a catastrophe claim

Subrogation Claims

If you submit a claim for a covered loss, but another party is responsible, we will work to seek reimbursement from the responsible party, which may include your deductible or other amounts paid.

Learn more about subrogation claims

ECC Monitor: OK