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Encompass® Customer

Read Encompass Insurance reviews from our valued customers.

What matters most to our customers matters most to us—and it shows. Whether it's our exceptional service or personalized protection, get a glimpse into what it means to be a customer by taking a look at our insurance reviews.1

"I have been a homeowner for over 35 years and had my first homeowners claim, Encompass made what could have been a daunting process, simple and easy."

With excellent claims team members helping me at every turn and having the patience to get me through this process is a true reflection on the organization that is Encompass Insurance. It is reassuring to know that I'm with an insurance company that is service oriented, makes their customers a priority, and will continue to be there when I need them the most.

— Dennis M., Indiana

"After a storm brought hail and wind damage to my roof, Encompass was there to help and resolve my claim in a timely manner."

The level of service, professionalism and friendlies of the Encompass adjuster really put me at ease. I was shocked at the speed at which everything occurred and how efficient the process was — including payments. I've never had that kind of service from any company in any industry. This was a stressful time for me and I was glad that I had Encompass as my insurance carrier.

— Scott C., GA

"When the Hurricane hit, the wind and rain took down trees and power lines all around the neighborhood."

My neighbor lost an apple tree and another tree ended up in the road! I was fortunate that all I experienced was a 2-day power outage. I called in my claim and received a call back within 48 hours and my claim was settled in less than a week! My claims adjuster was very nice and came by personally to drop off the check. I am very satisfied with the service I received from Encompass!

— Francis M., Virginia

"I could not believe how fast and easy your insurance company made the entire process."

I was so satisfied and I told everyone how happy I was with your service, especially since I was relatively new to your company.

— Susan M., Ohio

"The manner in which Encompass has managed this claim from beginning to end has been nothing short of exemplary."

My vehicle was also insured by Encompass, and the handling of the claim was prompt, fair, and professional. But the handling of the homeowner's portion of the policy is beyond compare to what I see happening with friends and neighbors, and what I read in the news. Your novel - and unique - approach to coverage has ensured that we will not suffer the huge financials loss we otherwise faced. Although I have sat here for a while taxing my brain for the appropriate language, there simply are no words expressive enough to thank you for that.

Your adjusters were a pleasure to deal with, reducing stress by educating and reassuring us during this incredibly difficult time in our lives. As we learned during the first few weeks after surviving the storm, the hassles and pressures of recover are as traumatic as the event itself, maybe even more so your personal visit and subsequent phone calls were also supportive and comforting, and well beyond what we had been told to expect from people who have had homeowner's claims with other insurers. Luckily, for us, this was our first experience with a homeowner's claim, and it has been a good one.

My husband is driving an old pickup truck while he makes repeated trips to the home improvement store that have become such a large part of our lives. When he finally purchases a new vehicle, he intends to add it to our existing Encompass policy, whereas before he was insured by another carrier. They handled the Sandy-related car claim satisfactorily, but we both feel that we should express our gratitude and loyalty to Encompass with not just words, but actions too wherever possible. We are telling our friends, family, and neighbors with whom insurance coverage is a continuing discussion - about your professional and empathetic treatment of our claim at a time when other insurers are trying to avoid payment. We wish you all at Encompass a very happy and healthy future.

— Roberta D., New Jersey

"To be honest I was a bit nervous at the scene of the accident when I was thinking about filing a claim. The lack of a person I knew to contact made me start to question if things would be taken care of. My fears were completely unfounded."

I called in the claim and there was immediate follow up. There were no challenges finding a place to fix the vehicle and I received updates and felt in the know throughout the process. It was exactly what should happen when you're stressed about an unfortunate event. I could take care of other things while you took care of my car. Thanks.

— Jared R., Utah

"Tom and I just want to take a moment and thank you for handling our claim so well and give some credit where we feel it is due."

This is our first homeowners claim (and it was a big one!) and we don't think that it could have been better handled.

From the first night when someone came to our home to tarp the roof and board up the holes to the very last installation, replacement, and repair, we did not have to worry because we knew everything would be taken care of and it was. Jeremy Terry and his team from Specialty Restoration were amazing. Jeremy had major hurdles to jump over including crazy weather (summer heat and winter freezes), additional elected subcontractors, and the not-so-wonderful City we live in, who, at one point, misfiled all of our permits and failed to show for multiple inspections and much more. Jeremy handled it all calmly with professionalism and diligence. Never having anything to say that was not comforting or professional, Jeremy coordinated the major restoration of our entire home. In fact, our home is more beautiful and more valuable today than it has ever been. Not one email, phone call, or text was left unanswered. I honestly don't know when he slept!

Any insurance, restoration company or contractor can provide good services, but how many of them can say that they actually make their insureds feel cared for? Never once did we feel as though we were just another number or that we were being washed through some actuarial software. Individual people, made individual decisions that were unique to our situation and needs.

Our home burning was a personal crisis, but it was met with people who made the difference between just getting the job done and restoring someone's home better than they found it.

Thank you again so much for all that you, your company, and contractors have done on our behalf. You did for us what we could not do for ourselves during one of the most difficult times of our lives.

— Kelley and Tom B., Texas

"I have never experienced anything like this house fire and it has been extremely traumatic."

Bill and Cathy have been there from the beginning days of coping with my loss and walking me through the process. I cannot say enough wonderful things about the two of them! They have provided emotional support, as well as being professionally well-equipped to help us with all the details and procedures of filing a claim. They are exceptional in every way!

— Carol S., Kentucky

"We know very well that some insurance companies treat the claims process as an adversarial endeavor."

Thus, we were very pleasantly surprised when Mike, our structure adjuster who is based [out of state], met with us at our home. Mike was genuinely concerned about our plight, extremely personable, very knowledgeable, and handled all of our dealings promptly and professionally.

The other two adjusters we dealt with were equally as personable and professional. The temporary living expense adjuster, Peter, was incredibly helpful and Julene went the extra mile in helping us sort through our complicated contents claim.

In summary, we are very pleased with our claims experience and have told all of our friends that Encompass handled our claim like we were all part of a team trying to put our home back together, with the least inconvenience to us that was reasonably possible. We will certainly continue to tell anyone who asks us that Encompass is a great insurance company and that they would make a very wise decision if they buy their insurance from Encompass.

— Bob D., Nevada

"I have been an Encompass customer for about 20 years. Until this year, I never had a major claim."

When I came home to water flowing out of my kitchen cabinets, light fixtures and ceiling, I knew I was facing a huge problem.

I immediately called Encompass. Within an hour, Encompass had a water remediation company here. I realized that with no water and jet-engine-sized dehumidifiers and fans running, it would be difficult to stay in my house. I called the 1-800 Encompass number. Within 30 minutes, a living expenses adjustor had made arrangements for a place to stay.

I was concerned, mostly because this was a totally new experience for me and I had no idea how it would work. Friends who commiserated with me warned me — "You are in for a fight with your insurance company."

The first person I dealt with was Joyce. She confirmed the details of my claim, she explained the process, she gave me her information. She was very helpful, professional and supportive. After her call, Peter called to explain he would be working on claims related to my living expenses. Like Joyce, he was patient, explained the process and said he was available to answer any questions or concerns.

Within a few weeks, my claim was finalized by Larry. Larry was truly great to work with. He was both professional and patient. The guidance I was able to get managing my reconstruction was instrumental in providing the documentation Encompass needed.

My house was completed last week, and you probably heard my cries of joy when I finally had running water in my kitchen sink, not down the walls!!!

I will forever appreciate the good coverage that Encompass provided, but most of all, I want to say "thank you" for having professional and understanding team members like Joyce, Pete and Larry. And to my friends who "warned" me, I say "the people at Encompass got it right."

— Deb W., Tennessee

"I've been an Encompass customer for 4-5 years now, but had never made a claim."

That changed when I hit a pothole early last week and damaged the front end of my car. I'm writing you to let you know I had far and away the best claims experience of my life.

Two phone calls, one fax and a check in the mail the same day. Emelda M. who opened the claim for me and Allen R. who was the adjuster were professional, respectful and moved things along quickly and effectively. Allen even took some extra time to educate me on a few points I wasn't clear on.

Please tell your claims organization to keep up the good work. In insurance brand currency, a claims experience like that is golden.

— Susan B., Illinois

"Our entire staff wants to thank Encompass Insurance and specifically the individuals who directly made the claim process of our hailstorm such a perfect experience."

The claims handling was beyond world class! In my 35 years in the insurance agency business, I have never seen a better, more coordinated process than the experience in the past month with Encompass claims handling.

It definitely makes this agency proud to represent Encompass and definitely enables and bolsters the selling process when we want to sell an Encompass product.

—Gregory K., Texas

"Thank you so much for everything."

My adjuster, James Wallace has been more than helpful and so very easy to deal with. That said, I am referring my friends to you. Unfortunately, they are not having as easy a time as I did with their insurance agency. I told them that to date, we've been very pleased with our service. I told him about our policy. Thanks again for all your help.

— Marilyn L., New York

"Throughout the past several years, I have come to the conclusion that the difference between a good/fair company and an outstanding one is the quality of customer service."

Recently, I had a very bad problem with a piece of lawn equipment (it caught on fire) which resulted in damage to my driveway too. Naturally, I was very upset over the problem but thankful that I was not injured. Subsequently, I called Encompass Insurance Company to let an agent know what had happened and I was directed to May [Encompass Claims Service Adjuster]. I relayed the story to her and in a very calm reassuring tone she let me know that all would be handled smoothly and efficiently. Now, how many times have you heard that line before?

Well, before a day or two had passed, people were calling me to review the damage, determine the cause, and give estimates on replacing the items and repairing the drive. In addition, it seemed that I had a check in my mailbox within a couple of days to replace the fire damaged items. What speed! This does not happen because of poor customer service, quite the contrary. It happens because of an excellent employee who responds promptly to any style of communication (email or direct phone contact) and does so in a caring, professional manner. I must have called/emailed her every day for two weeks. It almost felt like we were on a first name basis.

These days to come across a person who follows up on all the issues related to an incident, and give excellent customer service is rare. She made Encompass Insurance Company not just a good/fair company but an outstanding one. I have been with the company nearly 30 years and will continue to do so.

— David L., Maryland

1 Please note that reviews may be edited for brevity and clarity.
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