| Overall claims customer satisfaction rating of 95.6%** |
| • Source: Encompass Customer Satisfaction and Loyalty Tracking Survey, July 2009 |
| Money saving discounts** |
| •Varies by state |
| Insurance is subject to terms, qualifications and availability |
| •Encompass Insurance Company of America, Encompass Property and Casualty |
| Company, Encompass Independent Insurance Company, Encompass Home and |
| Auto Insurance Company,Encompass Insurance Company of Massachusetts, |
| Encompass Property and Casualty Insurance Company of New Jersey, |
| Encompass Floridian Indemnity Company, Encompass Indemnity Company, |
| Encompass Insurance Company: Northbrook, IL. Availability from a particular |
| company varies by state. |
