Click Here to see other recent Customer Letters (edited for anonymity and clarity)

Customer Letter 1:
Due to a recent theft of a suitcase, I had occasion to work with Sherrie to process my claim. I have not had many occasions to deal with Encompass Insurance or any other insurance company, so I was not sure what to expect. You hear so many horror stories of people having to deal with big companies… But I have to say that Sherrie by far exceeded any expectations that I had for responsiveness and service. She always responded in an informative and timely manner.

In fact, when she thought she might have missed a communication from me, she checked back in just to make sure she hadn’t missed anything. Responsiveness and good service are harder and harder to find these days; I think everyone has come to dread and expect the worst.

It was so nice to work with Sherrie – especially after the terrible time that I had with the airline despite having status with them. It was also nice to have someone who was so engaged. She is definitely an asset to your company and I plan on sharing the good experience that I have had with Encompass Insurance with [others].
–Customer’s name withheld

Encompass Customer Survey Comments

Click Here for to see other recent Survey Comments

• "I really want to thank you for helping me. I really do appreciate it, especially for calling me right back. I will tell you, today most people don’t do that. I can’t tell you how grateful I am. Again thank you for everything."
• "I was amazed at how soon after I filed the claim the check came to me. I appreciated the claim clerk's help as I am 92 years old and this was the first claim I ever made. I have been with your company for over 30 years."
• "I was delightfully surprised in the expedient and courteous manner in which your office handled this claim."
• "Unbelievably efficient."
• "We appreciated the adjuster's willingness to accommodate our schedule and come at 7:00 am on a Sunday morning. Thank you for a job well done during a busy claim time due to the hurricane."
• "I know all those "10's" look a little too flowery, but I really was that satisfied with your service."
• "The claim rep was very understanding, courteous, and most helpful in my dilemma. He was true to his word in handling my claim, which in today's society is hard to find. In my day, we stood by our word. I am most appreciative to Encompass for all my business."